scater FAQ – Your Questions Answered

You must be at least 21 years old to register and play on scater. This applies to all players across the Philippines. Age is verified during the KYC process, and any account found to belong to someone under 21 will be suspended immediately. Gaming involves real money and must only be done by adults who can make informed, responsible decisions.

You need to submit a valid Philippine government-issued ID. Accepted documents include:

• PhilSys (Philippine National ID)
• SSS ID
• Philippine driver's licence
• Philippine passport
• Voter's ID
• Postal ID

Make sure the photo is clear and all details are fully readable. IDs with expired validity dates or obscured information cannot be accepted. Upload a clean, well-lit image for the fastest processing time.

KYC verification is typically completed within one business day after you submit a clear copy of your valid ID. You will receive a notification once it is done. You can browse the Platform and explore game categories while your verification is in progress, but withdrawals require a fully verified account before they can be processed.

No. scater allows one registered account per person. Creating duplicate accounts is a violation of the Terms & Conditions and will result in all associated accounts being permanently suspended. If you have lost access to an existing account, contact [email protected] and the team will help you recover it through a proper identity verification process.

OTP codes are sent by SMS to your registered Philippine mobile number. If you do not receive one, check that your phone has signal and is not in aeroplane mode. Network delays from local providers can occasionally add one to two minutes. If the code still has not arrived after waiting, try requesting a new one. For persistent issues, contact [email protected].

All data transmitted between your device and scater is protected by SSL encryption. Your personal information is stored securely and is not shared with third parties for marketing purposes. For a complete explanation of how scater collects, stores, and uses your data, read the Privacy Policy.

If you see any logins, bets, or transactions that you did not initiate, contact [email protected] immediately. Change your password right away. Do not share your login credentials, OTP codes, or PIN with anyone. scater staff will never ask for this information by phone, email, or chat. If anyone contacts you claiming to be from scater and asking for these details, do not respond and report it to the support team.

Most deposits are reflected in your PHP balance in real time or within a few minutes of the transaction being confirmed on your bank or e-wallet's end. Processing times can vary slightly depending on your provider. If your deposit has not appeared after 30 minutes, contact [email protected] with your transaction reference number and date for assistance.

Withdrawals are initiated from your account dashboard. Navigate to the withdrawal section, select your preferred method – bank transfer, GCash, or Maya – enter the PHP amount, and confirm the request. KYC verification must be fully completed before any withdrawal can be processed. The scater team works to complete requests as promptly as possible, with processing times varying by payment channel.

Yes. KYC verification is required before any withdrawal can be processed. This is standard practice on online gaming platforms and is in place to protect your funds and confirm your identity. If you have not yet completed verification, submit your government-issued Philippine ID through your account settings. The process typically takes one business day once a clear ID image is submitted.

scater does not charge platform fees for standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own transaction fees on their end. It is worth checking with your provider beforehand if you want to confirm their fee structure. All amounts on scater are held and processed in Philippine Peso.

You can visit the Game Lobby to browse available game titles and categories before committing to a deposit. Availability of demo or free-play modes depends on the individual game provider. Check each game's detail page for the options available. Live casino and sports betting markets require a funded account to participate.

eBingo on scater follows the familiar format that Filipino players know well. Sessions run regularly throughout the day, so there is almost always a game in progress or about to start. You purchase cards for each session, numbers are drawn automatically, and the platform marks your card in real time. The Bingo page has more details on how sessions are structured and what card options are available.

Sports betting on scater covers both pre-match and in-play markets. For pre-match, odds are published ahead of each game and you can place your selections before kick-off or tip-off. In-play betting lets you place bets as a match is in progress, with odds updating in real time to reflect what is happening on the court or pitch. For a full overview of available sports and bet types, visit the Betting page.

Yes. You can set daily, weekly, or monthly deposit limits directly from your account settings after logging in. Once a limit is in place, you will not be able to exceed it during that period. Reducing a limit takes effect immediately. Increasing a limit may have a short review period built in to prevent impulsive decisions. This is by design and is part of the platform's commitment to keeping gaming a controlled, enjoyable activity.

When self-exclusion is active, you will not be able to log in to your scater account or access any games or betting markets for the duration of the exclusion period. This is intentional – the feature is designed to provide a genuine, uninterrupted break. You will not receive promotional communications during this period. If you need to raise a non-gaming matter such as a pending withdrawal, contact [email protected] directly.

The full Responsible Gaming policy is available on the Responsible Gaming page. It covers the platform's approach to player protection, how to use the available tools, signs to watch for in your own gaming behaviour, and guidance on seeking help if gaming is affecting your daily life. scater recommends every registered player read this page at least once.

Start by refreshing the page and checking your internet connection. Most loading issues on mobile resolve after switching from mobile data to Wi-Fi or vice versa. Clearing your browser cache can also help. If the problem is limited to one specific game, it may be undergoing maintenance by the game provider – try again after a few minutes. If you continue to experience issues across multiple games, contact [email protected] and describe what you are seeing, including the device and browser you are using.

scater works on all modern browsers. For the best experience, use an up-to-date version of Chrome, Safari, Edge, or Firefox. On Android phones, Chrome tends to give the smoothest performance. On iPhones, Safari is the recommended choice. Older browser versions may not render all features correctly, so keeping your browser updated is a simple way to avoid most technical issues.